At dolmen mall, we strive to deliver high-quality products to our customers. However, if you face any issue, you can request a return under the following conditions:

📦 Return Eligibility

You may request a return if the product is:

• Damaged at the time of delivery

• Defective

• Incorrect item delivered

• Incomplete (missing parts/accessories)

🕒 Return request must be made within 2 days of delivery.

⚠️ Important Conditions

• ❌ Change of mind is not acceptable

• The product must be unused

• Must be returned in original packaging (box)

• Must include:

  • Tags

  • Accessories

  • Manuals / warranty cards (if applicable)

❗ Note:
If the returned product is found in unacceptable condition, we reserve the right to reject the return and send it back (delivery charges will apply).

📲 How to Request a Return

To initiate a return:

👉 Contact us on WhatsApp: +92 3229452772

Please provide:

• Order number

• Clear photos/videos of the issue

• Brief description of the problem

📦 Once approved:

• Pack the product securely

• Ship it via any courier service (Leopard / TCS / etc.)

💰 Refund Policy

Once we receive and inspect the returned product:

• Refund will be processed within 3–5 working days

• Payment will be transferred via:

  • JazzCash

  • Easypaisa

  • Bank Transfer

⚠️ Important:
Any courier charges, taxes, or deductions applied by the courier company are non-refundable.

🚫 Non-Returnable Cases

Returns will not be accepted if:

• Product has been used

• Damage is caused by the customer

• Return request is made after 2 days

• Return is requested due to change of mind